If you want to return your order for any reason, we're here to help!
To initiate the return process, you must contact us by email at firstname.lastname@example.org within 7 days of receiving your merchandise and attach your invoice.
You can return your product and get:
A reusable credit for future new purchases or;
An exchange for a different product, at an equivalent or higher price with an outlay covering the difference.
Please consider the following exceptions that apply to our return policy:
Returned items must bear their labels and be in their original packaging;
Returned items must not have any visible signs of wear or use.
Items sold in promotion, will not be taken back.
Additional information :
Credit will be applied upon receipt of returned merchandise;
The exchange will be made following receipt of the returned merchandise;
The costs of returning by a carrier will be at your expense, unless you bring the goods yourself directly to our business;
Handling, re-stocking and depreciation charges of 20% of the value of the products may be charged.